Ashraf AboArafe
The Ministry of Hajj and Umrah has warned those wishing to perform Hajj against dealing with unofficial channels. It explained that Hajj pilgrims must obtain a Hajj visa issued by the relevant authorities in the Kingdom, in coordination with Hajj Affairs Offices in 80 countries, or through the “Nusuk Hajj” platform, designated for pilgrims from more than 126 countries, where direct booking is available.
The Ministry emphasized that the “electronic path” on the Ministry’s official website (https://masar.nusuk.sa) and the “Nusuk app” are the approved channels for booking packages for domestic pilgrims, both citizens and residents of the Kingdom. It emphasized that any information or offers issued through unofficial channels are misleading and do not represent the Ministry or the relevant authorities. It called on everyone to be accurate and avoid being swayed by false advertisements or fake Hajj offers.
The Ministry has made it possible to receive any inquiries or reports in several languages around the clock (24/7) through the “Guests of God Care” Center on the unified number: 1966 (from within the Kingdom), the international number: +966920002814 (from outside the Kingdom), and the email: care@haj.gov.sa, in the Ministry’s keenness to serve the Guests of God and facilitate the means of performing their Hajj rituals with ease and peace of mind.
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